Help
Frequently asked questions
Short answers about our jewelry, sizing, shipping and returns.
Our jewelry
What do you make?
Handmade jewelry in 925 sterling silver and gold-plated silver: rings, earrings, necklaces, pendants, bracelets, anklets, brooches and cufflinks, some with natural stones. Every piece is finished by hand in Yerevan, Armenia.
Is your silver real?
Yes. We work in 925 sterling silver, hallmarked and nickel free. Gold-plated pieces are 925 silver under 18k gold plating.
Which stones do you use?
Natural stones such as garnet, amethyst, turquoise, pearl, onyx and zircon. Each product page names the stone in the piece.
Are the pieces hypoallergenic?
Sterling silver is nickel free and suits most sensitive skin. If you react to silver or plating, write to us before you order and we will advise.
How do I care for silver jewelry?
Wipe it with a soft cloth after wearing, keep it away from perfume, water and chlorine, and store it in its box. A silver polishing cloth brings the shine back when it darkens.
Sizing & engraving
How do I find my ring size?
Measure a ring you already wear and compare the inner diameter with our ring size guide, or ask a jeweller for your US size. If the size turns out wrong, we resize a ring once for free within 30 days.
Can I order a custom piece?
Yes. Tell us what you have in mind on WhatsApp (+374 41 777 882) or through the contact page, and we will talk through the design, metal, stone and engraving with you.
Can I add an engraving?
Many pieces can be engraved with a name, a date or a few words. Type it in the engraving field on the product page. Engraved pieces can only be returned if they arrive faulty.
Shipping & returns
How long until my order ships?
In-stock pieces ship in 1–3 business days. Made-to-order and engraved pieces take 1–2 weeks.
How much does shipping cost?
The shipping cost for your country is shown at checkout before you pay. Every order is tracked and insured.
How long does delivery take?
About 5–9 business days to the US, Canada, Europe and the UK; other regions take a little longer. You get a tracking number by email the moment your parcel leaves Yerevan.
Will I pay customs duties?
Your order ships from Armenia. Import fees, if any, are set by your country and collected by the carrier on delivery. Write to us if you would like an estimate before ordering.
What is your return policy?
You can return any order within 30 days of delivery, for any reason. Damaged or faulty pieces are replaced or refunded in full, with the return on us. For a change of mind, the piece comes back unworn and in its box, and you cover the return shipping. Engraved and custom pieces can only be returned if they arrive faulty.
Payment & help
What payment methods do you accept?
All major credit and debit cards, plus Apple Pay and Google Pay, through Shopify's secure checkout.
Can I talk to someone before I buy?
Yes. Message us on WhatsApp at +374 41 777 882. A real person answers, usually within a few hours.
Still curious? Message us on WhatsApp. A real person replies, usually within a few hours.





